- 25.12.2019, 19:54
#537721
Hello everyone. Sorry but I don t speak german,but I m in a bad situation at the moment,and I d like some advice.
Brought my Unimog to repair a trasmission problem at the Mercedes Trucks,but meanwhile,it stopped starting,so they first had to sort that problem. When we left the truck there,main switch was working normally,but we had to jump start directly on the starter to drove there. Already the day after they told me they tried to start and didn t work,and that main switch stopped working...that was already misterious,cause we later found out it melted,and those thing don t happen just by turning the key on the ignition...anyway,once they replaced it,and put a new battery still didn t start,so they remooved the starter and told me it wasn t turning so had to be replaced. Got a new one,they replaced it but truck still didn t start,but at that point they had enough of my truck,already told me thay wouldn t make the trasmission and give me a 50%off if I d go somewhere else. So,for hours they saied 4mechaniks has been chacking all cables but couldn t find the fault,than as they thought I was suppose to have a 24V starter and not a 12V one as I do,they jumped start with a 24V booster on my 12Vstarter started the truck and kicked me out of the workshop. I payed 833Euros,that was the 50%,600 of wich(300for me) just for the hours they spent to check the cables...
Drove back home pretty upset and start writing to a good friend of mine from Australia,who s 72 and a fine mechanik,told him the al story and he told me what to do. Start from the very simple,check all the ground cables,where they are,in wich conditions,evetually clean the connections,and check they are all plugged. Than is when i found out that THE GROUND FROM THE STARTER WASN T PLUGGED!!!!! You can image my surprise,and how upset I was with the Mercedes people already,but again happy that I found the problem and couldn t wait to try again to start. Cleaned the ground cable,connected it,I try to start,it sounded it would have strted but smoke start to come out from the motor and I stopped and ren out to cut main switch. So,when smoke disappeared I manage to see what was burning and it was an orange cable connected to the mass of the starter!!!! That cable was never connected to the starter before and surely nothing had to be put there!!!! So now the all line that goes from starter to alternator is burned. Perfect.
Well we went to Mercedes,show them picture of what happened and the picture i had from the old starter,told also the story of the ground cable hanging and they told me they had to ask to their mechaniks but they are all on holidays,where i was suppose to be right now,if my truck would be working,I even had to moove my ticket and pay 200euros more.
So what they are now proposing me is to tow my truck back to them and there they ll check if i m telling the truth,if so,they ll repair it and refound me,if not i ll have to pay also for the towing. What a deal!! Why should they have to bring the truck by them to know i m teling the true? How should I act? Don t I have the right,once they messed up,of not wanting them to touch my truck anymore and have it repaired somewhere else?How can I make justice for myself,because is my word against the one of 6mechaniks that I can expect wont admitt such a stupid fault!! What should I do? If anyone of you have any experience on this subject or is a lawyer please,I need help,I really don t know how to make the right moove in this situation. I have by myside pictures of the oldstarter when was still in,where you can also see the ground cable connected,I have the skype conversations with my Australian friend, and another friend was with me when i found the hanging cable,and about the new starter,why would I decide to plug there a cable that was never there? But why would I even look at the starter when I know Mercedes mechaniks have just put a new one?
Ah,almost forgot,the old starter,IS STILL WORKING!!! Checked it myself at home,and it turns normally!
Thanks for reading. Hope someone can give me some good tips! A nice day and holidays to everyone!
Brought my Unimog to repair a trasmission problem at the Mercedes Trucks,but meanwhile,it stopped starting,so they first had to sort that problem. When we left the truck there,main switch was working normally,but we had to jump start directly on the starter to drove there. Already the day after they told me they tried to start and didn t work,and that main switch stopped working...that was already misterious,cause we later found out it melted,and those thing don t happen just by turning the key on the ignition...anyway,once they replaced it,and put a new battery still didn t start,so they remooved the starter and told me it wasn t turning so had to be replaced. Got a new one,they replaced it but truck still didn t start,but at that point they had enough of my truck,already told me thay wouldn t make the trasmission and give me a 50%off if I d go somewhere else. So,for hours they saied 4mechaniks has been chacking all cables but couldn t find the fault,than as they thought I was suppose to have a 24V starter and not a 12V one as I do,they jumped start with a 24V booster on my 12Vstarter started the truck and kicked me out of the workshop. I payed 833Euros,that was the 50%,600 of wich(300for me) just for the hours they spent to check the cables...
Drove back home pretty upset and start writing to a good friend of mine from Australia,who s 72 and a fine mechanik,told him the al story and he told me what to do. Start from the very simple,check all the ground cables,where they are,in wich conditions,evetually clean the connections,and check they are all plugged. Than is when i found out that THE GROUND FROM THE STARTER WASN T PLUGGED!!!!! You can image my surprise,and how upset I was with the Mercedes people already,but again happy that I found the problem and couldn t wait to try again to start. Cleaned the ground cable,connected it,I try to start,it sounded it would have strted but smoke start to come out from the motor and I stopped and ren out to cut main switch. So,when smoke disappeared I manage to see what was burning and it was an orange cable connected to the mass of the starter!!!! That cable was never connected to the starter before and surely nothing had to be put there!!!! So now the all line that goes from starter to alternator is burned. Perfect.
Well we went to Mercedes,show them picture of what happened and the picture i had from the old starter,told also the story of the ground cable hanging and they told me they had to ask to their mechaniks but they are all on holidays,where i was suppose to be right now,if my truck would be working,I even had to moove my ticket and pay 200euros more.
So what they are now proposing me is to tow my truck back to them and there they ll check if i m telling the truth,if so,they ll repair it and refound me,if not i ll have to pay also for the towing. What a deal!! Why should they have to bring the truck by them to know i m teling the true? How should I act? Don t I have the right,once they messed up,of not wanting them to touch my truck anymore and have it repaired somewhere else?How can I make justice for myself,because is my word against the one of 6mechaniks that I can expect wont admitt such a stupid fault!! What should I do? If anyone of you have any experience on this subject or is a lawyer please,I need help,I really don t know how to make the right moove in this situation. I have by myside pictures of the oldstarter when was still in,where you can also see the ground cable connected,I have the skype conversations with my Australian friend, and another friend was with me when i found the hanging cable,and about the new starter,why would I decide to plug there a cable that was never there? But why would I even look at the starter when I know Mercedes mechaniks have just put a new one?
Ah,almost forgot,the old starter,IS STILL WORKING!!! Checked it myself at home,and it turns normally!
Thanks for reading. Hope someone can give me some good tips! A nice day and holidays to everyone!
- von 411West
- von hobo100